D365 Administrator

Intercity Technology is seeking a highly experienced and technically proficient Dynamics 365 Administrator to be at the forefront of our digital transformation initiatives. This role requires a deep understanding of the Dynamics 365 CRM platform (Sales, Customer Service, Project Operations) to manage, configure, and maintain our system, ensuring it meets business needs and supports organisational goals.

Key Responsibilities as a Dynamics 365 Administrator:

• Manage the day-to-day administration of the Dynamics 365 environment: Including user account management, security roles, and permissions.
• Configure and customise Dynamics 365: To meet business needs, including creating and modifying entities, forms, workflows, and reports.
• Monitor system performance and troubleshoot issues: Ensure optimal functionality and user experience.
• Oversee data integrity and quality within Dynamics 365: Including data imports, exports, and regular data audits.
• Provide support to end-users: Including troubleshooting issues, answering questions, and conducting training sessions to ensure effective use of the system.
• Manage and implement system updates and new releases: Ensuring minimal disruption to business operations.
• Work with IT and other departments: To integrate Dynamics 365 with other business systems and applications.
• Create and maintain comprehensive documentation: For system configurations, processes, and procedures.
• Ensure compliance: That the Dynamics 365 environment complies with organisational policies and industry standards, including data privacy and security regulations.
• Stay updated with the latest features and best practices for Dynamics 365: Apply this knowledge to improve system functionality and user experience.

Key Skills and Experience for a Dynamics 365 Administrator:

Essential:

• 3+ Years of experience in administration and development in Dynamics 365 CRM Modules – Sales, Customer Service, Project Operations.
• Proficiency in Dynamics 365 administration, including user management, security roles, and system configuration. Knowledge of Power Platform tools (Power Apps, Power Automate, Power BI).
• Significant prior experience in data management including imports, exports, and regular data audits.
• Knowledge and experience with data management practices.
• Database administration and Data Management Lifecycle.

Desired:

• Ideally a bachelor’s or master’s degree in information systems, Information Technology, Computer Science, Engineering or equivalent.
• Microsoft Certifications in the Dynamics area e.g.: MB230, MB280, MB910.
• Sales and Services Co-Pilot experience.

Competencies and Skills:

• Strong business acumen with a technical background.
• Excellent written and verbal communication skills with a strong customer focus.
• Highly motivated for learning, development, and self-improvement.
• Strong interpersonal skills with the ability to engage and build strong relationships with business and IT leaders, project team members, and users.
• Excellent multi-tasking skills with the capability to adapt to rapidly changing environments.
• Excellent analytical and problem-solving skills to identify issues and develop effective solutions.
• Experienced in Agile project management.