Cloud Operations Engineer

Intercity is seeking an experienced Cloud Operations Engineer (Tier 3) to play a key role in delivering, managing, and optimising our clients’ cloud and hybrid infrastructures. You will be responsible for ensuring the stability, performance, scalability, and security of mission-critical systems, with a primary focus on Microsoft Azure and associated modern workplace technologies.

This senior-level position requires excellent troubleshooting skills, deep technical knowledge across cloud and on-prem platforms, and a passion for automation and continuous improvement. You will also collaborate with architecture, security, and project teams to ensure operational excellence and long-term platform sustainability.

Key Responsibilities as a Cloud Operations Engineer (Tier 3):

• Operate, monitor, and maintain Azure and hybrid environments (IaaS, PaaS, SaaS).
• Proactively monitor system health, performance, and availability using Azure Monitor, Log Analytics, and other tools.
• Manage and optimise compute, storage, and networking resources.
• Apply and manage governance, compliance, and security policies across cloud estates.
• Execute backup, disaster recovery, and business continuity procedures.

  
  Systems Management & Optimisation:

• Maintain and troubleshoot Azure and hybrid cloud environments.
• Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems.
• Configure, optimise, and secure servers, virtual machines, networking, and storage solutions.
• Create and maintain scripts (e.g., PowerShell) to automate operational tasks.
• Contribute to design and implementation of new cloud and hybrid solutions.
  
  Collaboration and Support:
  
  
• Act as a technical escalation point for critical incidents.
• Work closely with architecture and project teams on new deployments and migrations.
• Document operational procedures, runbooks, and environment configurations.
• Mentor and support colleagues in technical skill development.

Education and Qualifications:

• Microsoft Certified: Azure Administrator Associate (AZ-104) or higher.

  
  Desirable Qualifications:

• Understanding of Zero Trust, cloud security practices, and compliance frameworks (ISO 27001, Cyber Essentials, NIST).
• Experience with backup and disaster recovery technologies (Azure Backup, Redstor etc).
• Knowledge of endpoint management and security (Microsoft Intune, Defender for Endpoint).Azure or M365 advanced certifications (e.g., AZ-305, MS-700).
• Experience with automation/orchestration tools.

Experience and Knowledge:

• Proven experience in a Cloud Operations / Infrastructure Engineer role.
• Strong knowledge and hands-on experience with Microsoft Azure (IaaS, PaaS, SaaS).
• Deep understanding of Windows Server environments and Active Directory (on-prem & Azure AD).
• Networking fundamentals (TCP/IP, DNS, VPN, firewalls, routing).
• Experience using Tanium, Okta and Netskope.
• Experience with monitoring tools (Azure Monitor, Log Analytics, Application Insights).
• Strong PowerShell scripting and automation skills.
• Proven ability to troubleshoot complex issues in multi-tenant, hybrid environments.
• Excellent communication, documentation, and collaboration skills.
• Prior experience in a 3rd line technical infrastructure support role.

What We Offer:

• 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.