In-Life Commercial Manager

Join Our Team as an In-Life Commercial Manager!

We are seeking a highly experienced and commercially savvy In-Life Commercial Manager to oversee the management of our customers. This role is critical to ensuring that our customer relationships are profitable.

Key Responsibilities:

• Enhance retention across all services and products.
• Review the profitability of the customer base through close commercial management of large, complex accounts.
• Match costs incurred with suppliers to billing sent to customers, in collaboration with finance.
• Use data and systems to track contract end dates, renewal dates, and end of life.
• Work with sales, pricing, and proposition colleagues to deliver automated and semi-automated resign quotes and packaging offers.
• Review top managed IT and larger accounts quarterly to ensure billing matches commercial agreements.
• Collaborate with finance to ensure billing for new services and visibility of costs taken.

Additional Responsibilities:

• Reduce churn by understanding the reasons for losses and leading a cross-functional team to deliver improvements.
• Consolidate and use renewal data from suppliers, presenting it to sales, marketing, and proposition colleagues.
• Take full ownership of the commercial lifecycle, ensuring accurate execution, monitoring, and renewal of contracts.
• Lead commercial negotiations for contract amendments, renewals, and renegotiations.
• Ensure all contractual obligations are met and identify potential risks.
• Track and measure the performance of contracts against KPIs, SLAs, and financial targets.
• Manage and document any contract changes or amendments throughout the lifecycle.
• Lead regular reviews of in-life contracts to assess risk exposure and develop strategies to mitigate risks.
• Manage contract disputes and work closely with commercial colleagues to find resolutions.
• Work closely with the procurement team to manage relationships with key vendors and suppliers.
• Stay up to date with industry trends and changes in regulations.
• Provide training and guidance to internal teams on commercial management processes and best practices.

Education and Qualifications:

• Bachelor’s degree in Law, Business, or a related field.

Experience and Knowledge:

• At least 5 years of experience in commercial contract management, with a strong focus on in-life contract management in technology or telecommunications sectors.
• Proven experience in managing complex contracts with multiple stakeholders.
• Comprehensive understanding of contract law, commercial terms, risk management, and legal compliance.
• Experience working with financial models.
• Knowledge of procurement processes, supply chain management, and supplier relationship management.

Competences and Skills:

• Strong business and financial understanding, with the ability to align contract performance with commercial objectives.
• Highly skilled in negotiating contract terms, balancing risk and opportunity, while maintaining strong relationships.
• Ability to identify and resolve complex contract issues quickly and effectively.
• Meticulous in contract analysis and performance monitoring.
• Strong organisational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to take initiative, lead projects, and manage cross-functional teams