About The Role

Salary: £24,000

Centrality have a great opportunity for a 1st Line Support Analyst to join our service desk team. In the 1st Line Support Analyst Role, you'll be responsible for receiving, logging, processing, and monitoring tickets received into our IT Service Desk, ensuring all client support requirements are managed in a courteous and professional manner.

You'll be used to problem solving with clients, ensuring incidents and requests are resolved/implemented to agreed standards and timescales utilising call-logging software, you'll understand when an incident needs escalating to a senior team member. You'll demonstrate good interpersonal skills, comfortable dealing with a junior member of a customer’s team or conversing with a director.

There's real team spirit at Centrality, you'll be expected to muck in when teammates need help, that might mean getting involved in other aspects of day-to-day Service Centre that aren’t normally part of your role and embrace change.

The hours for this role are shift based, working 40 hours per week to cover 07.00 to 19.00 Monday to Sunday, you will only work the occasional weekend (around one weekend in seven). Shifts are based on earlies, mids and lates, when working a weekend, you'll be given the two days off in the week.

What you will need to bring

High levels of integrity, doing what you say you will do.
Professionalism and passion for customer excellence
Thirst and personal commitment for continual learning
Ability to develop positive relationships, seek feedback to improve.
Pride in delivering positive outcomes
Interest to want to work with the latest Microsoft Technologies

You’ll need to have the following Qualifications, skills, and experience for this role:

GCSE Maths and English at grade C or higher
Able to work using own initiative ('can do' approach and attitude).
Experience in a customer service role, User-focussed, empathetic, firm approach when appropriate
Pleasant, confident, and professional telephone manner
Enthusiastic with a passion for technology
Good problem-solving skills and techniques
CompTIA A+ qualification (desirable
Microsoft Technology Associate certification (desirable)
Knowledge/understanding of IT systems (desirable)

About Us

What Centrality can offer you in return:

At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.

We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful.

Our employee rewards include:

25 days holiday as year increasing to 30 with service.
Company bonus scheme
Employee Assistance, Westfield Health Cash Back Scheme
Flexible working dependent upon on the role
Endless Lavazza coffee and fruit
Commitment and sponsorship for technical and professional development - Your personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us

About Centrality
Recently acquired by Intercity, Centrality has prided itself in growing through reputation through service excellence and commitment to precisely delivering the solutions its clients needed rather than selling technology just for technology’s sake. Centrality at its heart is a people company who provide services and expertise to our customers, to help them leverage Microsoft technology to solve business challenges. Therefore, we recruit with cultural fit and values in mind. We expect individuals to be able to uphold our core values, of having a strong work ethic, focus on service excellence, a passion to collaborate with colleagues and customers, take personal accountability for their ongoing learning, who are well organised and able to deliver results. We operate a flat organisation structures were there are no boundaries, and employees are encouraged to work with colleagues at all levels.

If this sounds like you, please click on the link to apply and send us a copy of your most recent CV, and we’ll be in touch.

Privacy Notice
We want to help people find the best role for them, and to make the most of all applications for the opportunities available at Centrality, we therefore collect and use a range of personal data to make better recruitment decisions, before applying for this role, please view our privacy policy explaining what personal data we will use in the recruitment process and how long we will store your data for.

DBS Checks
All employees who work for Centrality are asked to apply for a basic criminal records (DBS) check.

Note to Recruitment Agencies
We are proud of our fantastic people team who work hard to find candidates that have the right skills, experience, culture fit, growth mindset, who align to our HEART values and we don’t accept CV’s from agencies who aren’t on our preferred suppliers list.

Visa Sponsorship
We are unable to provide any form of VISA sponsorship for this role, therefore any applications from outside the UK will not be considered

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