Keep operations running smoothly. Lead a high‑performing team. Be our next Fulfilment Team Leader!
We’re looking for a Fulfilment Team Leader to take charge of our end-to-end order fulfilment operations, ensuring every product leaves our doors on time, in full, and to the highest standard. If you thrive in a fast-paced environment, love solving problems, and know how to get the best out of a team, this role is your chance to make a real impact.
You’ll combine hands-on fulfilment with team leadership, process improvement, and cross-functional collaboration. From driving operational efficiency to elevating the customer experience, you’ll play a key role in shaping how we deliver excellence across every order.
This is an exciting opportunity for someone who’s ready to step up, take ownership, and lead a growing team in a dynamic operational environment.
Key Responsibilities as a Fulfilment Team Leader:
Order Fulfilment
- Oversee and execute end-to-end fulfilment across all product categories.
- Communicate clearly with customers and internal stakeholders on progress and timelines.
- Ensure accuracy, compliance, and quality across all orders.
- Monitor stock levels and coordinate with internal teams to prevent delays or shortages.
- Troubleshoot fulfilment issues quickly and implement effective corrective actions.
Leadership & Continuous Improvement
- Line manage a diverse fulfilment team, providing coaching, support, and structured feedback.
- Build a culture of accountability, teamwork, and operational excellence.
- Put the customer experience at the centre of every process.
- Identify gaps or inefficiencies and lead initiatives to streamline workflows.
- Use data to drive smarter decisions, automation opportunities, and best-practice improvements.
- Partner with PMO, Operations and Product teams to align fulfilment processes with business goals.
What We’re Looking For:
Experience & Skills
- Proven experience in order fulfilment, logistics, or supply chain operations.
- Managed Service Provider/Telecoms provider experience.
- Strong leadership background with experience managing multi-skilled teams.
- Excellent problem-solver with a passion for continuous improvement.
- Calm under pressure with the ability to adapt to shifting priorities.
- Confident using fulfilment systems, data, and reporting to inform decisions.
- Detail-driven with a commitment to accuracy and efficiency.
- Strong communication and influencing skills across all levels of the business.
- Proactive mindset with a drive for operational excellence.
Success in this role will be measured by:
- Order accuracy and on-time delivery performance.
- Team engagement, development, and performance.
- Efficiency gains and cost savings achieved through optimised processes.
What We Offer:
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.